Refund policy
Returns & Refunds
We want you to love what you ordered. If something is not right, you have 30 days from the day your order is delivered to request a return.
Your legal right to cancel
United Kingdom. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving it, for any reason, without giving an explanation. You then have a further 14 days to send the item back. Our 30-day window above is offered in addition to this right, not instead of it.
European Union. If your order is shipped into the EU, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification.
United States. Our 30-day return window applies to all US orders.
What can be returned
To be eligible, the item must be:
- Unworn, unwashed and undamaged
- With all original tags still attached
- In its original packaging
- Free from perfume, deodorant marks, make-up or pet hair
Please try items on carefully. We are not able to resell an item that has been worn.
What cannot be returned
- Pierced jewellery, for hygiene reasons
- Underwear, lingerie and swimwear where the hygiene seal has been removed or broken
- Gift cards
- Items marked as Final Sale on the product page at the time of purchase
Your statutory right to return faulty goods is not affected by any of the above.
How to start a return
- Email support@maviewear.com with your order number and the item you want to return.
- We reply within 1 business day with a return authorisation and the return address.
- Post the item back to us using a tracked service, and keep your proof of postage.
Please do not send anything back before contacting us. Items returned without a return authorisation cannot be identified against an order and cannot be refunded.
Who pays for return postage
Email support@maviewear.com with your order number before sending anything back, and we will confirm the return address in writing. Items sent back without this confirmation may not reach us and cannot be refunded. If you are returning an item because you changed your mind, or because you need a different size or colour, you cover the cost of return postage and we recommend a tracked service. The original delivery charge is not refunded in this case, except where you are exercising a statutory right to cancel. If the item is faulty, damaged or not what you ordered, we cover the return postage.
If the item is faulty, damaged, or not what you ordered, we pay the return postage — always. Email us a photo and we will send you a prepaid label.
Refunds
Once your return arrives and passes inspection, we issue your refund to the original payment method within 3 business days. Your bank or card issuer may take a further 5 to 10 business days to show it on your statement — that part is outside our control.
We refund the price of the item. Original delivery charges are refunded only where you are exercising your statutory right to cancel, or where the item was faulty.
Exchanges
We do not process direct exchanges, because stock moves quickly and we cannot reserve an item while a return is in transit. The fastest route is to return the item for a refund and place a new order for the size or colour you want.
Wrong size?
Every product page has a size guide with measurements in inches, in both UK and US sizing. If you are between sizes, we recommend sizing up. If you are unsure before ordering, email us your measurements and we will tell you which size to take — it is faster than a return.
Damaged, faulty or incorrect items
Please check your order as soon as it arrives. If anything is defective, damaged or incorrect, email support@maviewear.com within 14 days of delivery with a photo. We will replace it or refund it in full, including all postage, whichever you prefer.
Order not arrived
If your tracking has not updated for 10 business days, or your estimated delivery window has passed by more than 7 days, contact us. We will investigate with the carrier and either resend your order or refund it in full.
Contact
Crusher Works LLC
2120 S Reserve St, Missoula, MT 59801, United States
Email: support@maviewear.com
We answer emails Monday to Friday and aim to reply within 1 business day.